Power grid

Are you planning a construction project? To plan your ideal grid connection including additional services such as photovoltaic systems, storage solutions and charging solutions for your e-vehicle, it is worth getting in touch with us at an early stage.

We would gladly provide you with comprehensive advice and help you plan your grid connection as cost-efficiently and sustainably as possible.

Let’s make your dream of home a reality together.

Building a house raises many questions and requires a lot of research. And the type of electrical power connection is playing an increasingly important role. Closely linked with this are key issues such as own production of electricity with a photovoltaic system, possible storage solutions to increase the level of self-sufficiency, and charging stations for electric vehicles.

We will support you with our team of experts in grid connection and coordinate things between building owners, architects and technicians.

Gemeinsam entscheiden wir, wie Ihre Liegenschaft an unser Stromnetz angeschlossen wird. Wir erstellen Ihren Netzanschluss bis und mit Anschlusssicherung (Anschluss-Überstromunterbrecher).

Unsere Anschlusskonzepte bringen viele Vorteile: Sie bringen Eigentümern mehr Flexibilität und vergrössern Architekten und Planern den Spielraum bei der Gebäudeplanung.

With the construction site connection box (CCB), we offer you temporary grid connections for building site installations, event facilities, show booths, markets, etc. The CCB is available in two versions with connection capacities of up to 125 and 400 amperes respectively.

The CCB clearly separates the responsibility between our distribution system and, for example, construction site installation. The boxes are equipped with meters and are therefore ready for use as soon as connected. The energy metering and energy calculation start with connection to the grid.

Electricity – simple and flexible

Electricians can commission the construction site installation as soon as the grid connection has been completed. They are responsible for the final inspection of the electrical installation.

To guarantee punctual completion, we require a correct and complete installation notice from your licensed electrician 10 working days before your preferred connection date. A period of three working days applies for decommissioning.

After the de-installation, you will receive the final invoice based on the price list for temporary grid connections. You will be billed monthly for the electrical energy used during the rental period.

Do you have any questions about your electricity meter, would you like a replacement meter or would you like to notify your meter readings? We support you in your concerns and have smart solutions for efficient and convenient processing.

Smart services for meter replacement and reading

Due to legal requirements, we are constantly upgrading our grid to smart meters. To make a meter replacement appointment as efficient as possible, please have the existing meter number (shown on the meter) ready.

Do you want to read your meter yourself from the comfort of your home? No problem, because you have the option of transmitting your meter reading at any time via our online portal.

Smart meter – the intelligent electricity meter

The Federal Act on the Supply of Electricity (ESA) and the Electricity Supply Ordinance issued by the Federal Council (ESO) provide the legal basis for using smart metering systems. By 2028, 80% of all metering equipment in a grid area must meet the requirements of Articles 8a and 8b, i.e. smart meters must be in use. The remaining 20% may remain in use until the end of their functional capability.

Defective electrical installations pose a serious hazard not only for children but also for adults, because faulty voltages can endanger people or even cause fires – and in the worst case lead to death.

Every electrical installation must be checked at regular intervals. This also includes electrical installations in residential and commercial properties. The owner is legally responsible for the safety of the installation.

Additional inspection obligation in case of installation changes

Under the Federal Ordinance on Low-Voltage Installations, an additional acceptance inspection must be carried out by an independent body in case of changes to electrical installations with an inspection interval of less than 20 years.

A company with an inspection licence must be commissioned to carry out the inspection. The company shall carry out the necessary measurements and visual inspections and, depending on the condition of the system, directly issue a defect report or a safety certificate. Once any defects have been remedied, you will receive the safety certificate from the inspection company.

Do you need a deadline extension?

It happens from time to time that you forget something in the stress of everyday life. If you need a deadline extension for the mandatory installation inspection, please use the application for deadline extensions. The application must also have the address, property address, registration number (at the top right corner of the request letter) and signature of the owner or manager.

Please send the application by post to the address provided or by email to pko@primeo-energie.ch. Please note that only fully completed applications can be processed.

Important notice regarding telephone contact hours
We are currently receiving an exceptionally high number of telephone calls. In order to continue to process these calls in the usual quality, our specialists will be happy to help you by telephone from Monday to Friday from 8:00 to 12:00.

You also have the option of sending us an e-mail with your enquiry to pko@primeo-energie.ch. We will respond to your enquiry within 3 to 5 working days.

An improvement in telephone availability is in progress and will be implemented as soon as possible.
Thank you for your understanding.

Our company’s primary objective is simple but challenging: We want to ensure that your power supply is reliable. That’s why our employees are there for you each day and night, in any weather. The stable and uninterrupted power supply we provide is proof that our effort is worthwhile.

Power cut – we’re here for you

The average power cut per customer in the Swiss grid was just 16.5 minutes in 2019. With a grid availability of 99.997%, the Primeo Energie network is one of the most stable ones in Switzerland.

Nevertheless, power outages cannot always be avoided. We distinguish between unforeseen interruptions – due to a storm, for example – and ones that are planned. Some expansion and maintenance work sometimes requires a short power cut.

Have you noticed any defective or flickering street light in your area? You can report them to us here. We will repair it as quickly as possible. Thank you for your assistance.

If we plan to interrupt the power supply due to maintenance work, we will inform you in writing approximately two days in advance. You will then find an appropriate message in your letterbox.

However, there are occasions when we are unable to notify you about an interruption. You should therefore always assume that all your electrical installations are live.